ac888 Privacy Policy —
Your Information Is Safe With Us

Introduction & Scope of Application

ac888 operates a trusted and secure online gaming platform for users in Bangladesh. This policy explains in detail how carefully we handle the personal information you provide to us when using our website and all related services.

This privacy policy applies to all ac888 services, websites, mobile versions, and all forms of communication between us and the user. By continuing to use the service, you are considered to have given your consent to the terms of this policy.

What Types of Information We Collect

ac888 collects various types of information to operate its services smoothly and ensure the best experience for users. Details of the information collected are provided below:

a) Personal Information Provided Directly

• Full name (in Bengali or English)
• Mobile number and contact address
• Date of birth (for age verification — must be at least 21 years old)
• National ID (NID) or passport number (for identity verification)
• Email address
• Financial transaction details such as bKash, Nagad, or Rocket number

b) Automatically Collected Information

• IP address and geographic location (country level)
• Browser type, version, and device information
• Duration of service use and activity logs
• Information collected through cookies and similar tracking technologies
• Preferred game category and playing style information

c) Financial Transaction Information

Deposit and withdrawal history, payment methods used, and information about transaction times and amounts are stored securely. This information is used solely to prevent fraud and ensure financial security.

What Your Information Is Used For

ac888 uses your information only for specific, legitimate, and transparent purposes. Your information is not used beyond the purposes stated below:

1. Account Registration & Management: To create, verify, and keep your account active.
2. Identity & Age Verification: To confirm you are at least 21 years old and to prevent fraudulent accounts.
3. Financial Transaction Processing: To complete deposits and withdrawals smoothly.
4. Customer Support: To resolve your issues via live chat or email.
5. Security & Fraud Prevention: To prevent unauthorized access and money laundering.
6. Service Improvement: To analyze user experience and further improve the platform.
7. Notifications & Communication: To inform you of important updates and bonus-related information (only with your consent).
8. Responsible Gaming Program: To monitor playing patterns and provide necessary support.

Information Storage & Security Measures

ac888 uses the latest industry-standard technologies to keep your information secure. The key components of our security framework are described below:

SSL Encryption

All communication between your browser and our servers is protected by SSL/TLS encryption. This means no third party can read or alter your information in any way.

Access Control

Only staff members who need the information to provide services can access your personal information. All staff are subject to strict confidentiality obligations.

Data Retention Period

Your information will be retained for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for the appropriate period for the purpose of meeting legal obligations, resolving disputes, or preventing fraud.

Disclosure of Information to Third Parties

ac888 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, or bank transfers.
• Service Providers: Contracted partners for technical support, data analysis, or similar work — who are bound by the same confidentiality obligations.
• Legal Obligations: Information may be disclosed in compliance with court orders, government directives, or lawful requests from regulatory authorities.
• Fraud Investigation: When cooperation with law enforcement agencies is required in cases of suspected fraud or money laundering.
• Business Restructuring: In the event of a merger or acquisition, however the new party will also be bound to comply with this same privacy policy.

Cookies & Tracking Technologies

ac888's website uses cookies and similar technologies to improve your experience and ensure the functionality of the service.

Types of Cookies

• Essential Cookies: Essential for login status, session security, and basic functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your language preferences, display settings, and personalized experience.
• Analytics Cookies: Collect aggregate (non-personal) data to understand which sections of the website are most used.

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

Your Rights Regarding Your Information

As an ac888 user, you have several important rights over your own information. We fully recognize and respect these rights:

• Access to Information: You have the right to know what information we hold about you.
• Correction of Information: You have the right to request correction of any inaccuracies in your information.
• Deletion of Information: You have the right to request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
• Objection to Processing: The right to object to certain uses, such as marketing communications.
• Data Portability: The right to request your information in a structured format in certain cases.
• Withdrawal of Consent: The right to withdraw at any time consent previously given for optional processing.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

Protection of Minors

ac888's services are for those aged 21 or older only. We do not knowingly collect or process information from anyone under the age of 21.

Age verification is in place during the registration process. If we learn that information from a minor has been collected, we will delete it immediately and close the associated account.

If you suspect an account belongs to a minor, please notify our support team immediately.

Changes & Updates to the Privacy Policy

ac888 reserves the right to revise this privacy policy from time to time in response to changes in the service, new legal obligations, or technological developments.

For any significant changes, we will send a notification to your registered contact information and/or display it prominently on the website. Continued use of the service after a revised policy is published will be considered consent to the new policy.

Therefore, it is recommended that you visit this page regularly. Contact our support team to find out the date of any changes.

Applicable Law & Jurisdiction

This privacy policy is governed by applicable laws and regulations. Any dispute relating to data protection will first be attempted to be resolved through discussion.

If you have difficulty understanding any part of this policy or have a complaint regarding data protection, please contact our support team — we are always ready to address your concerns.